Updates from May, 2018 Toggle Comment Threads | Keyboard Shortcuts

  • Scott 5:06 pm on May 13, 2018 Permalink | Reply
    Tags: advice, self care   

    Some good Mother’s Day advice from Sara Benincasa – take care of yourself first.

    Be Your Own Mother

  • Scott 10:35 am on May 11, 2018 Permalink | Reply
    Tags: happyfriday, , jokes   

  • Scott 11:44 am on May 10, 2018 Permalink | Reply
    Tags: nostalgia, ,   

    This is a fun post from a few years ago – I think I probably started using WordPress somewhere after version 2.7 because I don’t recall the look of the interfaces prior to that.

    WordPress Through the Ages

  • Scott 12:29 pm on May 9, 2018 Permalink | Reply
    Tags: innovation, , solar power   

    LOVE this idea! I’ve been saying for a while that solar needs to be a standard feature when new homes are built.

    California Is Set to Require Solar Power for New Homes

  • Scott 12:23 pm on May 8, 2018 Permalink | Reply
    Tags: ,   

  • Scott 11:11 am on May 7, 2018 Permalink | Reply
    Tags: challenges, ,   

    The brick walls are there for a reason. The brick walls are not there to keep us out. The brick walls are there to give us a chance to show how badly we want something.

    Randy Pausch
  • Scott 10:40 pm on May 4, 2018 Permalink | Reply
    Tags: , optimism, , ,   

    Astronauts don’t travel through space with their fingers crossed.

    Chris Hadfield, Former Commander of the International Space Station
  • Scott 6:04 pm on May 4, 2018 Permalink | Reply
    Tags: guy stuff, home repairs,   

    Testing my dishwasher after I just “tried to fix it” and I think I’m more nervous than the night before I got married… #pleasedontfloodmykitchentonight

  • Scott 3:23 pm on May 3, 2018 Permalink | Reply
    Tags: business, customer experience, customer service,   

    Every day presents a new opportunity to reinforce to a customer why they chose your product or service. – Jeremy DuVall

    I really enjoyed this blog post from Jeremy today because I’m a firm believer that if you’re not constantly working to improve your customers’ experience, you’re passively losing them.

    Digital examples of this stand out to me all of the time…

    • Frontier’s website is awful. I used to be able to browse prices and deals for upgrades on Verizon’s site whenever I wanted, but once Frontier bought out FiOS, everything shifted to their website and now I can’t even see prices without calling their 800-number. Also, for some reason their website thinks I speak Spanish and I have to translate it back to English to make my payments.
    • Glassdoor’s app sometimes doesn’t remember my login credentials, so it asks me to re-enter them when I want to do a simple task like sort a list of reviews by date.
    • Winn-Dixie just “upgraded” their pharmacy app and even though they added a feature to refill from a list of your prescriptions, it doesn’t work and instead now you have to enter the RX numbers one by one.

    None of these things alone are enough to drive me away … but they’re enough to plant that seed in the back of my mind so that if an alternative comes along, my first thought about any of these guys is more likely to be something negative instead of a reason why I chose them in the first place.

    Business 101 – You want your customers to think happy thoughts about your company when faced with your competition.

  • Scott 11:22 am on May 2, 2018 Permalink | Reply
    Tags: , documentation, engineering, process improvement,   

    It always pains me to see documentation left as an aside or an afterthought for any development project, yet I totally get why it happens because I do it far too often myself! You really have to make it part of your process and not something that maybe you’ll circle back to later if you have time … which you never do.

    That said, I really like this methodology that I just read in a blog post by Sara Rosso from Automattic…

    Work as though you’re constantly training your replacement: document, explain, and be as public as possible with decisions / discussions – leave a trace! Your colleagues will appreciate it, your team can learn and grow because of it, and you’ll (most likely) still have a job. 😮 😀 😉

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